Why did the transaction fail?

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:

  • Insufficient funds. There are insufficient funds in your bank or credit union account to complete the transaction.
  • Frozen account. Your bank or credit union account has been frozen.
  • Closed account. Your bank or credit union has closed or terminated your account.
  • Other reasons. Your bank or credit union rejects the transaction for some other reason.

If a transaction fails, please contact us at support@sweep.co and we will investigate. In some cases you may need to contact your bank directly.

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